Privacy Policy – Casa Estrellas Spain

1. Introduction

Welcome to Casa Estrellas Spain, our holiday home in San Pedro del Pinatar on Spain’s Costa Cálida.

We take your privacy seriously and handle the personal data of our guests and website visitors carefully, confidentially and securely.

This privacy policy explains:

  • What personal data we collect.
  • Why and how we process your data.
  • Which parties we may share data with.
  • How long we retain personal data.
  • How we protect your data.
  • What rights you have under European data protection law.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.

2. Who we are

Casa Estrellas Spain offers holiday accommodation in San Pedro del Pinatar, on the Costa Cálida in the Murcia region of Spain.

Our holiday home provides a comfortable base for a relaxing stay in southeastern Spain.

Property details:

  • Name: Casa Estrellas Spain
  • Location: San Pedro del Pinatar, Murcia, Costa Cálida, Spain
  • Website: www.casaestrellasspain.com
  • Email: estrellas.espana@gmail.com
  • Data controllers: S.C. Harrems and I. van Genderen

The data controllers determine the purposes and means of processing personal data.

3. What personal data do we collect?

When you visit our website, contact us or book a stay at Casa Estrellas Spain, we may collect and process personal data.

Depending on the circumstances, this may include:

  • Personal details: First and last name.
  • Contact details: Email address, telephone number and postal address.
  • Booking details: Arrival and departure dates, number of guests and reservation information.
  • Payment details: Payment status, transaction references and invoice information.
  • Communications: Emails, booking enquiries and other correspondence.
  • Identification details: Information required for guest registration under Spanish law.
  • Technical data: IP address, browser type, device information and relevant website usage data.

We collect only the personal data necessary to provide our services, manage reservations and meet legal obligations.

4. Why do we use your personal data?

We process personal data to give guests a reliable and pleasant booking and holiday experience at Casa Estrellas Spain.

We use this information for purposes including:

  • Responding to questions and booking enquiries.
  • Processing, managing and confirming reservations.
  • Handling payments and maintaining administrative records.
  • Providing information about arrival, departure and the stay.
  • Informing guests of important changes to reservations.
  • Supporting guests before, during and after their stay.
  • Securing our website and preventing misuse.
  • Complying with Spanish legal and administrative obligations.

Mandatory guest registration in Spain

Under Spanish law, holiday accommodation providers may be required to collect and submit certain identification and stay details to the competent authorities. Where legally required, Casa Estrellas Spain processes and provides only the information necessary for that purpose.

5. Legal bases for processing personal data

We process personal data only where a valid legal basis exists under the GDPR.

Depending on the purpose, processing may be based on:

  • Performance of a contract: To process and fulfil your reservation.
  • Legal obligation: To comply with Spanish registration, tax and administrative obligations.
  • Legitimate interests: To secure our website, respond to enquiries and protect our services, provided your rights do not override those interests.
  • Consent: For specific processing activities that require consent, such as certain non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Online reservations through Smoobu

Casa Estrellas Spain uses Smoobu, a platform for managing holiday rentals, availability, reservations and guest communications.

When you book through our website, certain personal data may be processed through Smoobu.

This may include:

  • Guests’ names and contact details.
  • Arrival and departure dates.
  • Number of people included in each reservation.
  • Booking-related payment information.
  • Correspondence regarding the reservation.

Smoobu processes this information in accordance with the applicable privacy arrangements and its role in our booking administration.

For further information, please refer to Smoobu’s privacy policy.

7. Sharing personal data with third parties

Casa Estrellas Spain never sells your personal data to third parties.

To provide our services or fulfil legal obligations, we may need to share certain personal data.

This may include sharing with:

  • Smoobu: For reservation and holiday rental management.
  • Payment service providers: To process payments securely.
  • Local property managers or keyholders: To arrange arrivals, departures and guest support.
  • Administrative service providers: For accounting and essential business administration.
  • Spanish authorities: Where disclosure is required by law.

We only share data reasonably necessary for the relevant purpose.

Where outside parties process personal data on our behalf, we enter into appropriate data protection arrangements where required by law.

8. How long do we keep personal data?

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a legal retention obligation applies.

Retention periods may depend on:

  • The duration of your booking and stay.
  • Handling enquiries and guest support.
  • Accounting and tax obligations.
  • Legal requirements for guest registration in Spain.
  • Establishing, exercising or defending legal claims.

When data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised.

9. Cookies and website use

The Casa Estrellas Spain website may use cookies and similar technologies to help it function properly and support the user experience.

Depending on the settings, we may use:

  • Functional cookies: Necessary for the website and online booking features to work.
  • Analytics cookies: To understand how visitors use the website.
  • Other optional cookies: For additional features where enabled.

Where legally required, optional cookies are placed only after you have given your consent.

You can manage or disable cookies through your browser settings.

Please note that some website features may then work less effectively.

The cookies actually used depend on the settings of our Smoobu website and any additional services.

10. Security of personal data

We take appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access.
  • Accidental loss or destruction.
  • Misuse or unlawful processing.
  • Unauthorised disclosure or alteration.

Only people and service providers who genuinely need the information for their work are given access to the relevant data.

Although we apply appropriate safeguards, no digital system can guarantee complete security.

11. Your privacy rights

Under the GDPR, you have various rights concerning your personal data. These rights may depend on the circumstances and applicable legal exceptions.

These include:

  • Right of access: You may ask which personal data we process about you.
  • Right to rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to erasure: You may request deletion of your personal data where permitted by law.
  • Right to restriction: In certain situations, you may ask us to restrict processing.
  • Right to data portability: Where applicable, you may receive your data in a commonly used digital format.
  • Right to object: You may object to certain types of data processing.
  • Right to withdraw consent: You may withdraw consent previously given.

How can you exercise your rights?

You can contact Casa Estrellas Spain at the email address shown at the end of this privacy policy.

We normally respond to requests within one month, in accordance with applicable GDPR rules.

Please note that statutory retention duties may prevent the immediate deletion of certain data.

If you believe your privacy rights have been infringed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

Official website: https://www.aepd.es

12. Links to other websites

Our website may contain links to external websites, booking platforms or other third-party services.

These websites have their own privacy policies and terms of use.

Casa Estrellas Spain is not responsible for how independent third-party websites collect, store or process personal data.

We recommend reading the privacy policy of any external website you visit.

13. Information about our holiday home

We take great care with the information we publish about Casa Estrellas Spain in San Pedro del Pinatar.

This includes:

  • Descriptions of the holiday home and its amenities.
  • Photographs of the accommodation.
  • Availability and booking options.
  • Rental prices and any additional charges.
  • Booking information and terms.

Despite our care, occasional inaccuracies or outdated information may occur.

Obvious errors in website information do not automatically create contractual rights.

Bookings are subject to the applicable booking terms and confirmed reservation details, without prejudice to guests’ statutory rights.

14. Changes to this privacy policy

Casa Estrellas Spain may update this privacy policy from time to time.

This may be necessary due to:

  • Changes to our website or booking services.
  • Changes to applicable data protection legislation.
  • New administrative or operational obligations.
  • Changes in the way personal data is processed.

The most recent version of this policy will be published on our website.

We recommend checking this page regularly.

15. Copyright and website content

Unless stated otherwise, text, photographs, descriptions and other materials on the Casa Estrellas Spain website belong to Casa Estrellas Spain or are used with permission.

Copying, distributing, reproducing or commercially using copyright-protected material without prior permission is not permitted unless otherwise provided by law.

All rights are reserved to the extent permitted by law.

16. Contact Casa Estrellas Spain

If you have questions about this privacy policy, the processing of personal data or your rights under the GDPR, please contact us.

Casa Estrellas Spain

Holiday home in San Pedro del Pinatar, Costa Cálida, Murcia region, Spain

  • Email: estrellas.espana@gmail.com
  • Website: www.casaestrellasspain.com

We handle privacy-related enquiries carefully and within applicable legal time limits.

© 2026 Casa Estrellas Spain. All rights reserved.